Welcome to Brassdoria. These Terms of Service govern your access to and use of the Brassdoria website and your purchase of products through our online store. By visiting our website, creating an account, or placing an order, you agree to these Terms of Service.
If you do not agree with these terms, please do not use the website or place an order.
1. About Brassdoria
The website and store are operated by Brassdoria.
Brassdoria
780 3rd Ave
New York, NY 10017
USA
2. Eligibility and Account Information
You must be legally capable of entering into a binding agreement to use this website and place an order. If you create an account, you agree to provide accurate, current, and complete information and to keep your login credentials confidential.
You are responsible for all activity that occurs through your account. Please contact us promptly at
support@brassdoria.com if you believe your account has been accessed without authorization.
3. Products and Product Information
We make reasonable efforts to display product descriptions, dimensions, finishes, colors, availability, and images as accurately as possible. However, screen settings, lighting, natural material variation, and the handcrafted nature of some products may cause minor differences between the product displayed online and the item received.
For brass, copper, stone, wood, and other natural or living finishes, variation, patina, tonal change, and signs of craftsmanship may be part of the product's character and are not necessarily defects.
It is your responsibility to confirm measurements, finish, compatibility, installation requirements, and any technical specifications before placing an order. If you need assistance, contact us before purchasing.
4. Orders and Order Acceptance
Placing an order is an offer to purchase products. After you submit an order, you will receive an order confirmation by email. This confirmation does not necessarily mean that the order has been accepted or that the products are available for shipment.
Brassdoria may refuse, cancel, or limit an order at its discretion, including when a product is unavailable, a pricing or product-description error occurs, payment cannot be verified, shipping information is incomplete, or an order appears fraudulent or intended for unauthorized resale.
If we cancel an order after payment has been processed, we will refund the amount charged to the original payment method.
5. Pricing, Taxes, and Payment
Prices are displayed in the currency shown on the website and may change without notice. The price applicable to an order is the price displayed at the time the order is submitted, except where a clear pricing or listing error has occurred.
Applicable sales tax, duties, customs charges, delivery fees, and other charges may be added at checkout or assessed by the destination country or carrier. Unless expressly stated otherwise, the customer is responsible for charges imposed by the destination jurisdiction.
You authorize Brassdoria and its payment providers to charge the payment method you provide for the order total, including applicable taxes and shipping charges.
6. Shipping and Delivery
We will provide available shipping information at checkout or in your order confirmation. Delivery dates are estimates and are not guaranteed unless expressly stated in writing.
Brassdoria is not responsible for delays caused by carriers, customs, weather, labor disruptions, incorrect addresses, failed delivery attempts, or events outside our reasonable control. You are responsible for entering an accurate shipping address and for promptly reporting delivery issues.
Please inspect shipments when they arrive. If an item is damaged, defective, or incorrect, contact
support@brassdoria.com within 7 calendar days of delivery and provide your order number and clear photographs of the item, packaging, shipping label, and damage. Do not install or dispose of the product or packaging before the claim has been reviewed.
7. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are governed by our
Return & Refund Policy, which is incorporated into these Terms of Service by reference.
Please review that policy before placing an order. Custom-made, personalized, installed, modified, final-sale, or otherwise non-returnable products may be subject to additional restrictions described in the policy or on the applicable product page.
8. Installation, Maintenance, and Use
Products must be handled, stored, installed, cleaned, and maintained in accordance with the applicable product instructions and accepted professional practices. Brassdoria does not provide professional installation, plumbing, electrical, structural, or engineering services unless expressly agreed in writing.
You are responsible for determining whether a product is suitable for your project and for using qualified professionals where appropriate. Brassdoria is not responsible for damage, injury, leakage, malfunction, corrosion, finish change, or other loss caused by improper selection, installation, use, maintenance, storage, alteration, or failure to follow instructions.
9. Intellectual Property
The website and its contents, including text, photographs, product images, graphics, logos, designs, trademarks, videos, layouts, and other materials, are owned by or licensed to Brassdoria and are protected by applicable intellectual-property laws.
You may access the website and use its content for personal, non-commercial shopping purposes. You may not copy, reproduce, distribute, modify, publish, transmit, sell, create derivative works from, or commercially exploit website content without our prior written permission.
10. Prohibited Uses
You agree not to use the website or its content to violate any law or regulation; infringe the rights of another person; submit false or misleading information; interfere with website security or operation; introduce malicious code; scrape or harvest content through automated means without permission; place fraudulent or unauthorized orders; or resell products in violation of applicable law or any written agreement with Brassdoria.
We may suspend or terminate access to the website or cancel orders when we reasonably believe these Terms of Service have been violated.
11. Third-Party Services and Links
The website may use third-party services for payment processing, shipping, analytics, advertising, social media, or other functions. Third-party services may have their own terms and privacy policies. Brassdoria is not responsible for the content, availability, security, or practices of third-party websites or services.
12. Privacy
Our collection and use of personal information are described in our
Privacy Policy. By using the website, you acknowledge that you have reviewed the Privacy Policy.
13. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the website and its content are provided on an "as is" and "as available" basis. Brassdoria does not guarantee that the website will always be available, uninterrupted, secure, error-free, or free from harmful components.
Except where expressly provided in writing or required by applicable law, Brassdoria disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. Nothing in these Terms of Service excludes or limits a warranty or consumer right that cannot lawfully be excluded or limited.
14. Limitation of Liability
To the fullest extent permitted by applicable law, Brassdoria and its owners, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, business, or goodwill, arising from or related to your use of the website or purchase or use of products.
To the fullest extent permitted by applicable law, Brassdoria's total liability for any claim arising out of or relating to an order or these Terms of Service will not exceed the amount you paid for the product giving rise to the claim. This limitation does not apply where liability cannot legally be limited or excluded.
15. Indemnification
To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Brassdoria and its owners, employees, contractors, service providers, and affiliates from claims, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising out of your breach of these Terms of Service, unlawful use of the website, violation of another person's rights, or improper installation or use of a product.
16. Governing Law and Disputes
These Terms of Service are governed by the laws applicable in the State of New York, without regard to conflict-of-law principles, except to the extent that mandatory consumer-protection laws in your place of residence apply.
Before starting a formal proceeding, you agree to contact Brassdoria at
support@brassdoria.com and give us a reasonable opportunity to investigate and resolve the issue. Any dispute that cannot be resolved informally will be handled by a court of competent jurisdiction, subject to any rights you may have under mandatory applicable law.
17. Changes to These Terms
We may update these Terms of Service from time to time. The updated version will be posted on this page with a revised "Last updated" date. Changes will generally apply prospectively, unless otherwise required by law. Your continued use of the website after an update means that you accept the revised terms.
18. Severability and Entire Agreement
If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.
These Terms of Service, together with the policies and documents expressly incorporated by reference, constitute the entire agreement between you and Brassdoria concerning your use of the website and your purchases from the store.
19. Contact Us
If you have questions about these Terms of Service, please contact us:
Brassdoria
780 3rd Ave
New York, NY 10017
USA
