Brassdoria carefully packs every order in
Marrakech, Morocco so that our brass, copper, and architectural fixtures arrive safely. This Shipping Policy explains how orders are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed in
Marrakech, Morocco within
1–3 business days after payment is successfully confirmed. Orders containing made-to-order, custom, oversized, or special-order products may require additional processing time. Any estimated lead time shown on the product page or communicated by our team will apply to that product.
Orders are processed Monday through Friday, excluding U.S. federal holidays. Processing times may be longer during promotions, new product launches, peak seasonal periods, or periods of unusually high order volume.
You will receive a shipping confirmation email with tracking information when your order leaves our facility. Tracking information may take up to 48 hours to become active.
2. Shipping Destinations
Brassdoria ships orders from
Marrakech, Morocco to delivery addresses supported at checkout. Available destinations, shipping services, and delivery charges are calculated during checkout based on the destination, package size, weight, and selected service.
We do not ship to P.O. boxes, freight-forwarding addresses, or restricted locations when the selected carrier cannot provide reliable delivery. If we are unable to ship to the address entered at checkout, we will contact you to arrange an alternative address or cancel and refund the order.
3. Estimated Delivery Times
Delivery estimates begin after the order has been processed in Marrakech and handed to the carrier. They are estimates only and are not guaranteed unless Brassdoria confirms a guaranteed service in writing.
Typical estimated transit times are:
Carrier delays, weather, customs, holidays, incorrect addresses, delivery-access issues, and other events outside Brassdoria's reasonable control may affect delivery times.
4. Shipping Costs
Shipping charges are displayed at checkout before you complete your purchase. Charges may vary according to the destination, selected service, product dimensions, total order weight, and whether an item requires special handling or freight delivery.
Promotional free-shipping offers apply only when the stated conditions are met. Unless otherwise stated, free-shipping offers do not cover customs duties, import taxes, storage fees, address-correction charges, or other carrier surcharges.
5. Large, Heavy, or Oversized Products
Some sinks, shower systems, lighting pieces, architectural hardware, and other large or heavy items may require freight or a specialized carrier. Additional delivery arrangements, appointment scheduling, liftgate service, or access requirements may apply.
The carrier may contact you to arrange delivery. Please make sure that the delivery address can safely receive the package and that someone is available when an appointment is required. Additional fees may apply if a delivery attempt fails because of an incorrect address, inaccessible location, or lack of an authorized recipient.
6. Address Accuracy
Please review your shipping address carefully before submitting your order. Brassdoria is not responsible for delivery delays, returned packages, additional shipping charges, or loss caused by an incorrect, incomplete, or outdated address provided by the customer.
If you need to change an address, contact
support@brassdoria.com as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or been shipped.
7. Damaged Packages or Products
Please inspect your package and products promptly after delivery. If a package appears visibly damaged, photograph the package before opening it and, where possible, note the damage with the carrier.
If a product arrives damaged, defective, or incorrect, contact
support@brassdoria.com within 7 calendar days of delivery. Include your order number and clear photos of:
•The product and any visible damage.
•The outside and inside of the packaging.
•Any missing, broken, or incorrect components.
Please keep the original packaging and do not install, modify, repair, or dispose of the product while the claim is being reviewed. Depending on the circumstances, Brassdoria may offer a replacement, replacement parts, repair, exchange, or refund.
8. Lost, Delayed, or Marked-Delivered Packages
If tracking shows that a package is delayed, please allow the carrier's stated delivery window to pass before contacting us. If tracking shows that a package was delivered but you cannot locate it, check with household members, building management, neighbors, and the carrier first, then contact us at
support@brassdoria.com.
Brassdoria will work with the carrier to investigate delivery issues. We cannot guarantee replacement or refund for packages confirmed by the carrier as delivered, especially when the shipping address was entered incorrectly or delivery instructions were not followed.
9. International Orders, Duties, and Taxes
Because orders are shipped from
Marrakech, Morocco, the recipient may be responsible for import duties, customs fees, brokerage charges, value-added taxes, and other charges imposed by the destination country. These charges are not included in the product price or shipping charge unless expressly stated at checkout.
Customs clearance may delay delivery. Brassdoria cannot control customs processing times or guarantee that a shipment will clear customs, including shipments to the United States, Canada, or other international destinations. If an international order is refused or abandoned because the recipient does not pay required charges, any refund will be handled under our Return & Refund Policy and may be reduced by shipping, return, customs, or carrier costs.
10. Order Cancellation and Delivery Refusal
Contact us at
support@brassdoria.com as soon as possible if you want to cancel an order. We will try to accommodate cancellation requests before processing or shipment, but cancellation is not guaranteed once an order has entered fulfillment or has shipped.
If an order is refused, returned to sender, or abandoned, Brassdoria may deduct original shipping, return shipping, handling, customs, storage, and other non-refundable costs from any eligible refund.
11. Contact Us
For questions about shipping, delivery, damaged orders, or tracking, please contact:
Fulfillment origin: Marrakech, Morocco
Brassdoria
780 3rd Ave
New York, NY 10017
USA
